+Where are you located?
We are located in Beirut, Lebanon. You are welcome to visit one of our local showrooms or use our online shop to purchase our products from any part of the world.
+Are you a manufacturer or just a retailer?
All the silver plated products found on our website are manufactured at our factory in Beirut-Lebanon, unless otherwise mentioned.
+Can we customize (change the design) of any of your items?
Topkapi is well known for being a highly flexible manufacturer of silverware and household items. Our sales and design people are ready to communicate with you to customize any kind of item according to your specific needs.
+I have a specific design in mind, can you execute it for me?
Yes, definitely, simply get in touch and we will make it happen.
+Which service do you use for shipping?
We currently use either FEDEX or TNT door to door service for all our online orders. Please get in touch with us if you would like to discuss a different shipping method.
+How can i clean silverware products?
Only clean your silverware products with our recommend silver polishing products on sale on our store.
Using a low quality product will damage your item.
Only use a soft clean cloth or the sponge provided with the silver polishing product.
Whenever it is not used or displayed, the product should be stored in a nylon or soft cloth bag, to avoid tarnish through natural oxydation.
Avoid contact with any acidic solution-mainly lemon.
+Are all your products posted online?
No, only a small portion of our products are posted or available for sale online.
If you don’t find what you are looking for please get in touch and we will send you more pictures.
+Do you sell to businesses or only individuals?
We sell to both businesses and individuals
+Can we communicate through What's App or similar messaging apps?
Although we prefer email, we can communicate on What’s app and Viber using the following number: 00961 71 794 919
+Can i order offline and still pay with my credit card online?
Yes, we can discuss your order over the phone, through messaging or by email and we can then send you a link to pay by credit card on our website.